Payment & Charges
|You’ve taken £10 above the contract allowance, why?||Don’t worry, the extra £10 are still yours and will be displayed in your e-wallet, and are for out-of-bundle usage. Should you decide to leave us or cancel your contract the remaining balance will be transferred back to your account.|
|How are the following months charged?||You will be billed monthly from the date that you sign up on, however please be advised that if you sign up between the 28th-31st you monthly renewal date will be the 28th of every month.|
|What credit and Debit cards can I pay with?||You can pay with all major credit- and debit cards, and we will withdraw the price of your monthly bundle on-going, at the end of every month, which covers the bundle for the following most.|
|How do I change the payment method?|
|My payment has failed, what should I do and will I be charged?||When you make a payment online or over the phone you'll be advised straight away if your payment has been successful.
If your payment is declined, we recommend you check the details you entered and try again. Also, check that your debit card has not expired or been replaced. If you are making a payment online and you have previously saved your card details, please check that your card has not expired or been replaced before you select it to make a payment. Alternative you may try another card.
Please note that payments are authorised straight away with your debit card issuer. This means you need to have cleared funds in your bank account when you're making the payment online.
|I have cancelled my contract, but I still have money in my account.||Anything above £5 will be transferred back into an account designated by you, anything below will not due to admin charges. Admin charges and transfer costs for this will be £5.|
|Will there be a spending cap on my bundle?||There will not be a spending cap on your out-of-bundle charges. When your e-wallet is empty we will withdraw an additional £10 to top it up with and automatically notify you.
Your bundle allowance is subject to our fair usage policy (Essentially, this means that we do not allow abuse, such as having a line open to the same number 24/7).
|Where can I monitor my usage?||Our self-service portal is currently being built, and you can monitor your usage for the current month on there.|